CreateFit Session Terms & Privacy Policy

All sessions purchased have a six month validity and must be redeemed within this time. Gift Certificates are non refundable but are transferable across our services and can also be transferred to another person. Please email us to request this option if required. For any questions in the mean time please contact us on team@createfit.com Thank you for choosing CreateFit and we look forward to coaching you soon!

Cancellation Policy

 

In order to avoid dissapointment for other clients, we ask that 24 hours notice using our online booking system is given for all cancellations, otherwise a charge of the full session rate will be incurred.  Session credit is to be used within 6 months of purchase.  CreateFit reserve the right to alter the session duration and price at anytime according to the business requirements and providing 4 weeks notice of such change via their website blog, social media communications and newsletter (should you have opted in to receiving these).

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect, via our booking software - Acuity and Stripe Payments, personally identifiable information (including name, email, phone number); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. The bookings and payments are processed via Acuity.com and Stripe.com.  All of these websites provide us with the online platform that allows us to sell our products and services to you. Your data may be stored through their data storage, databases and the general applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com, Acuity.com and Stripe.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone and text messages.

If you don’t want us to process your data anymore, please contact us at team@createfit.com.  If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at team@createfit.com.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

CreateFit Coaching Plan Terms

 

    •    Payment for your CreateFit Coaching Plan can start at any time of the month and pays for the 6 weeks in advance of this agreed start date

    •    The minimum term of this Coaching Plan is 6 weeks.  If you wish to terminate the coaching plan at anytime you will be entitled to any remainder of the 6 weeks that you would have already paid for.  Pro-rata refunds for this 6 week period are not available unless for any reason we (CreateFit) are unable to fulfil the coaching offering for the remainder of the current 6 week period. 

    •    If you decide to stop your CreateFit Coaching Plan then you’re still able to have coaching with us booked as the usual 1-2-1 sessions we offer at the usual rate advertised online.

    •    Sessions within the package that are not scheduled within the 6 week time frame cannot be carried over into the next 6 week section.

    •    The discounted session price along with the cost for the CreateFit Coach Plan itself can be reviewed and communicated in accordance to the annual CreateFit pricing structure review.  CreateFit will communicate any changes allowing for at least 6 weeks notice to all it’s clients.

    •    Coaching and communication could be limited while either the client and / or coach is on annual leave. Both the client and coach will be aware of any annual leave approaching and will be able to agree a plan to cater for this.

Creating Positive Change

Create Health & Fitness Ltd

Pavillion, Queens Road

Clifton

Bristol

BS8 1QS

 

Tel:  07932 311 371

Email:  Click Here

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