CreateFit Session T&C's
Session Cancellation & Refund Policy
We are very grateful for your purchase and would prefer to see you, coach you, and support you in your goals, however should you need to change your appointment, we ask a minimum of 24 hours notice is given otherwise a charge of the full session rate will be incurred. This is to help avoid disappointment for other clients looking for session slots as well as to give the Coaching Team at CreateFit an opportunity to re-fill these slots.
To ensure you don't miss a session, we send both a text and email reminder 48 hours ahead of your booking. All cancelled and rescheduled sessions can be arranged by the client using any of these three options:
1 - The CreateFit Booking System.
2 - Your original booking confirmation email (select 'Reschedule Session' at the bottom of the email).
3 - Your booking reminder email sent 48 hours ahead of the session itself (select 'Reschedule Session' at the bottom of the email).
After using one of the 3 options above, you then have 4 choices:
1 - You decide to reschedule; A new email confirmation will be sent to you with all the new booking details.
2 - You decide to cancel and would like to use the session credit in the future; All cancelled session credit will automatically sit in your CreateFit booking account ready for when you have decided upon a suitable date and time. Any session credit is to be booked and redeemed within 90 days from the date of purchase.
3 - You cancelled the session as you no longer want it but more than 30 calendar days have passed since it was purchased; You can gift the session as we are happy to transfer this session for someone else to enjoy. All you have to do is cancel the session first then please email us at firstname.lastname@example.org with your request along with the name and contact details of the person you would like to gift the session to. We will then contact them and run through what to do in order to book.
4 - You decide to cancel the session and would like the money to be refunded back on your card. After cancelling please email us at email@example.com with your request and a copy of the purchase receipt. We will then confirm your cancelled session(s) and refund the owed amount for any remaining session(s) that are yet to be used back on to the card that was used for the purchase. Full refunds are available for any unused sessions up to 30 calendar days from the date of purchase.
Any unused gift vouchers can be refunded as outlined in point 4 above. If the session hasn't been booked in the diary there is no need to cancel the booking but to instead email firstname.lastname@example.org where you can request a refund or a transfer of the voucher to someone else. As mentioned above, we must have the purchase receipt and it must be within 30 calendar days of the purchase date in order for us to refund the transaction. Should you not be able to provide a receipt or if it has been greater than 30 calendar days, then are happy to transfer this gift voucher to be used by someone of your choice. The voucher must still be valid and within it's 90 day use by date.
CreateFit reserve the right to alter the session duration and price at anytime according to the business requirements and providing 4 weeks notice of such change via this website page, social media communications and newsletter (should you have opted in to receiving these). Please contact us with any session cancelation / refund questions you may have. We are always happy to help - email@example.com
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect, via our booking software - Acuity and Stripe Payments, personally identifiable information (including name, email, phone number); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
We collect such Non-personal and Personal Information for the following purposes:
1 - To provide and operate the Services;
2 - To provide our Users with ongoing customer assistance and technical support;
3 - To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
4 - To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
5 - To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. The bookings and payments are processed via Acuity.com and Stripe.com. All of these websites provide us with the online platform that allows us to sell our products and services to you. Your data may be stored through their data storage, databases and the general applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com, Acuity.com and Stripe.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone and text messages.
If you don’t want us to process your data anymore, please contact us at firstname.lastname@example.org. If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at email@example.com.